Trail Camera TC20

Could you please try the following troubleshooting steps carefully and correctly?

① Format the SD card before insertion.
② Ensure you're using the correct SD card type as per the user manual.
③ Format the SD card by inserting it into a computer with a card reader.
④ Try using a new SD card (contact us for confirmation on SD card specifications).

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please try the following troubleshooting steps carefully and correctly?

① Did you use the supplied SlM Card? if not, email us with your SlM Card provider details for confirmation.
② Ensure the SlM Card is activated for cellular data and inserted correctly into the camera.

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please try the following troubleshooting steps carefully and correctly?

① Confirm the correct Memory Card is inserted. Test camera functionality by capturing photos/videos in SETUP mode and checking playback.
② In SETUP mode, wave your hands in front of the camera lens to ensure the sensor indicator blinks.
③ Test the camera in ON mode (if WiFi-enabled, avoid viewing live feeds via the app during testing).

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Please Note, the camera will not automatically record under the following conditions:
1. The camera only takes pictures/videos Manually when the switch button is in the SETUP position.
2. The camera only takes pictures/videos Manually if the APP is connected, regardless of whether the switch button is in the SETUP or ON position.
Therefore, if your camera is connected to the app, it will not automatically take pictures/videos. Please disconnect the app and place the camera in an area with activity to test it again.

Could you please try the following troubleshooting steps carefully and correctly?

① Confimm remaining cellular data availability.
② Ensure the camera is not powered off due to low battery.
③ Try restarting the camera and reconnecting it to the app.

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please try the following troubleshooting steps carefully and correctly?

Scan the OR code to recharge the provided SlM Card.
Enter the SIM card's ICClD number and select your desired replenishment plan.

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please try the following troubleshooting steps carefully and correctly?

① Verify notification setting is enabled.
② Ensure your phone authorizes the app for push notifications.
Please refer to the video on how to authorize the app for push notifications:
Android Devices
iPhone

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

The life of the battery depends on the setting and surroundings:
1. Video Recording setting:
   The longer the shot lag(PIR interval) set, the shorter the video length set, and the longer the battery life will last.
2. Photo mode is better than Video mode:
   A 10-second video recording of a battery consumes almost equal to a hundred pieces of photos.
   Shooting at night consumes battery almost twice as much as shorting at daytime because of Infrared night vision LEDs.
3. Trigger frequency:
   If the cameras are triggered frequently, the camera will be weaked up frequently to take videos.
   The higher the trigger rate, the faster the power consumption.
4. APP operation:
   Enabling the APP frequency will consume a lot of batteries as well.

We'd better not use rechargeable batteries.
We advise to use 8 pcs LR6 AA Alkaline batteries. Because most recording problems are caused by letting the batteries drain below 1.25 volts each.
LR6 AA Alkaline batteries which are recommended are generally 1.6 volts new.

Most trail cameras on the market are designed to conserve battery life and minimize the number of unnecessary photos taken.
They feature an interval setting, which means any activity occurring during the set interval time will not trigger the camera.
This is why the camera does not take continuous, uninterrupted photos or videos.

Additionally, when the sensor detects movement, the camera must wake from sleep mode and start recording, which takes some time.
Therefore, the interval between two shots may be slightly longer than the set interval time.

If you want it to capture as many moments as possible, we can shorten the set Interval time, but this may cause the battery be drain quicker.