Security Camera SC07
Here is essential information about this product, including video tutorials, user manuals, FAQs, and compatible accessories.
Reference Video
This camera has two versions. Please confirm the app to access the correct video guide.
User Manual
For cameras that use the "CloudEye 365" App.
For cameras that use the "Tris Home" App.
FAQs
☟ How to connect the camera to the APP?
Identify the Correct App for Your Camera
Version 1: If the QR code beneath the camera consists of only numbers, use the app “CloudEye 365”.
Version 2: If the QR code is a combination of letters and numbers, use the app “Tris Home” (an upgraded version of the iCSee app).
Instructions for Version 1 (CloudEye 365)
1. Download the App: Please download “CloudEye 365” from the App Store or Google Play Store.
2. Confirm Your Router’s Network: Ensure your router operates at a 2.4 GHz frequency (some routers support both 2.4 GHz and 5 GHz). This is related to your Wi-Fi network, not cellular data. You can confirm or set this after logging into your router settings. For more details, refer to this guide: 2.4 GHz vs. 5 GHz Wi-Fi Networks.
3. Reset the Camera: Use a pin to press the reset button inside the small hole on the device for 5 seconds until you hear a voice prompt indicating it is restored to factory settings. Wait until the camera stops moving before proceeding.
4. Connect the Camera to the App: Open the app, tap “+ (Add Smart Device)”, and scan the QR code on the camera.
5. Video Tutorials: For iPhone, For Android.
Instructions for Version 2 (Tris Home)
1. Download the App: Please download “Tris Home” from the App Store or Google Play Store.
2. Confirm Your Router’s Network: Ensure your router operates at a 2.4 GHz frequency. For more details, refer to this guide: 2.4 GHz vs. 5 GHz Wi-Fi Networks.
3. Reset the Camera: Use a pin to press the reset button for 5 seconds until you hear the factory reset prompt. Wait until it stops moving before proceeding.
4. Connect the Camera to the App: Do not use the top-left "Scan Symbol" to scan the camera. Instead, tap the “+” icon to add the camera.
5. Video Tutorial: How to Link the Camera.
If you're still experiencing issues, feel free to contact us with additional details, pictures, or videos. We are committed to resolving the issue and ensuring your satisfaction in line with our warranty policy.
Our email: SC@yooomail.com
☟ How to delete videos in the APP?
We apologize, but the app does not support deleting individual videos.
You can format the memory card through the app, but please note that this will delete all videos.
If you wish to delete specific videos, you'll need to remove the memory card, connect it to a computer using a card reader, and manually delete the videos one by one.
By the way. The alarm messages in the event can not be deleted.
hese thumbnails are retained in the app's cache data, and the thumbnails in events will be automatically cleared after three days.
If you want to delete specific videos. You can format the memory card in the APP, but this will delete all the videos saved in the memory card.
Or you can read the memory card on the computer by a card reader to choose the single videos you want to delete.
☟ Why does my camera go offline when I leave home? It works fine at home.
We are afraid you have connected the camera via the camera hotspot.
Could you please reset the camera, and then connect it with your home wifi to check it again?
You can refer to the answer to the first question in the FAQs for instructions on how to connect the camera to the app correctly.